Returns and Refunds

HOW DO I MAKE A RETURN?

You always have the right to return purchased items within 30 days of receiving the package.

Please note that items must be unworn and include their original box.

Follow the steps below to make a return (FOR ORDERS PLACED WITHIN ITALY):

1. Pack the item(s) (complete with their original box) that you wish to return. You can use any cardboard box/container as return packaging.
   
   
2. Seal the package, making sure you have included the items along with their boxes.
   
   
3. Apply the return label included in the package you received. PLEASE NOTE: DO NOT attach the return label to the shoe box: you must use outer packaging to protect the shoe box and the shoes.
   
   
4. - Take it to the post office: you can take the return package to your nearest Punto Poste, or alternatively
   - Arrange a pickup: Choose your nearest Punto Poste (mandatory), and then, after receiving the shipping label to print and attach to the package, you can arrange a home pickup by calling the toll-free number 803 160 and providing the Waybill number shown on the return label.

Follow the steps below to make a return (FOR ORDERS PLACED IN EUROPE):

1. Pack the item(s) (complete with their original box) that you wish to return using protective cardboard packaging.
   
   
2. Apply the prepaid DHL return label, which is already included in the shipment you received, to the package.
   
   
3. Drop off the package at your nearest DHL drop-off point (DHL ServicePoint).
   
   
4. A fixed fee of € 10.00 will be deducted from the final refund amount for processing and return shipping costs.

IS THE RETURN FREE?
In Italy: Yes, returns for orders placed throughout Italy are ALWAYS free.
In Europe: You will find a prepaid DHL label inside the package. A fixed fee of € 10.00 will be deducted from the total refund for return processing.

If you are not fully satisfied with your purchase, you can return the item within 30 days from the date it was delivered. The item must be returned in the same condition in which you received it, with all original tags still attached and inside the original box.

WHEN WILL I RECEIVE MY REFUND?
The refund will be issued within 4 business days from the date your return is received at our warehouses, using the same payment method chosen at the time of purchase. If you have not received any communication regarding your refund within this timeframe, you can contact Customer Service for assistance.

WILL I RECEIVE UPDATES ON THE STATUS OF MY RETURN?
You will receive email updates on the status of your return shipment until it is delivered to our warehouse.

I FOUND A DEFECT WITH ONE OF MY PURCHASES
All purchases are covered and protected by the Legal Warranty of conformity provided by the Consumer Code (articles 128 et seq.). The legal warranty lasts for two years from the delivery of the goods and must be asserted by the consumer within two months of discovering the defect: therefore, you should always keep your proof of purchase (fiscal receipt or slip, credit card or debit card payment receipts).
You can report any defect by contacting our customer service.